OSL strives to provide its services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our services, in the same place and in a similar way as other employees, customers and partners.

In line with OSL’s Accessibility Policy, we are committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Under the AODA and its Regulations, the following are accessibility standards and requirements that are applicable to OSL:

  • Customer service
  • Information and communications
  • Employment
  • Design of public spaces

Customer service

OSL will communicate with persons with disabilities in ways that consider their disability. In accordance with AODA’s Customer Service Standard, OSL has:

  • Established an accessibility policy to support people with disabilities, whether employees, candidates, or customers. We are committed to updating our accessibility policy in line with any changes in accessibility legislation in the jurisdictions in which we operate.
  • Created an Accessibility Plan to ensure we meet accessibility needs of persons with disabilities in a timely manner. We will ensure that the Accessibility Plan is updated annually.
  • Committed to serving customers who may use assistive devices to obtain or benefit from our products or services, as well as those who are accompanied by a service animal or support person.

In 2024 OSL will:

  • Implement training for employees regarding AODA’s customer service standards and human rights legislation.
  • Implement training for all employees who are involved in the development and approval of policies, practices, and procedures.
  • Update our current Accessibility Policy and implement any additional policies that are required.

Information and communications

OSL is committed to making our information and communications accessible to people with disabilities. When asked, we will provide information and communications materials in accessible formats or using communication supports. We will consult with people with disabilities to determine their information and communication needs.

In accordance with AODA’s Information & Communications Standard, OSL has:

  • Ensured that our website is compliant with World Wide Web Consortium Web Content Accessibility Guidelines 2.0 Level A Standard.
  • Made our feedback processes accessible upon request.
  • Made publicly available information accessible when asked.

In 2024 OSL will:

  • Proactively review all published content and ensure it is designed in a manner to reduce barriers to persons accessing it.
  • Prepare documentation to make emergency and public safety information accessible upon request.


OSL is committed to fostering an inclusive work environment where all candidates and employees feel welcomed, accepted, and valued. We strive to provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all.

In accordance with AODA’s Employment Standard, OSL has:

  • Offered accessibility accommodation during the recruitment process to candidates upon request.
  • Worked with employees to accommodate their accessibility requirements during their employment and following any return from leaves of absence.
  • Considered accessibility requirements for employees with disabilities in the performance management and career development processes.
  • Committed to providing accessible candidate experiences throughout the selection process, where applicants requiring accommodation may contact us via email or phone as indicated on each job posting.
  • Committed to providing ongoing support for employees with disabilities who may request accommodation.

In 2024 OSL will:

  • Implement the creation of workplace emergency plans for employees with disabilities.

Design of Public Spaces

OSL is committed to creating spaces that are designed to minimize barriers for persons with disabilities.

In 2024 OSL will:

  • Complete an assessment of any worksite that falls under this standard.
  • Ensure that the required changes are made within a reasonable timeframe.


We invite feedback about our accessibility policy, multi-year accessibility plan, and delivery of information or services to people with disabilities. Your comments on our services regarding how well those expectations are being met are welcome and appreciated. All comments or questions regarding the way OSL provides services to people with disabilities will be addressed and responded to in a timely manner. Our accessibility plan is publicly available here.